FREQUENTLY ASKED QUESTIONS
How do I obtain my username and password for University systems?
Students are provided with login credentials upon completing the admission and registration procedures. If you have not received your credentials or have lost them, please contact the Computer Center or submit an electronic request for account reactivation.
What should I do if I forget my password for the University email or the Learning Management System?
You can use the “Password Recovery” feature on the official login page, or submit a support request to have your password reset after identity verification.
How do I activate my University email account?
University email accounts are automatically activated once the account is created, and activation instructions are sent to the student. The University email serves as the official communication channel for all academic and administrative correspondence.
I cannot access the Learning Management System. What should I do?
Ensure that your username and password are correct and that your web browser is up to date. If the issue persists, please contact technical support and provide your University ID along with a detailed description of the problem.
How can I connect to the University’s wireless network (Wi-Fi) on campus?
Students can access the Wi-Fi network using their University credentials. It is recommended to keep your device updated and to use security software before connecting.
Is Internet service available in classrooms and libraries?
Yes, the wireless network covers most lecture halls, academic facilities, and student gathering areas throughout the campus.
How can I check the status of my University account and update my personal information?
Students can access the Student Portal to view account status and update personal information such as email address, phone number, and residential details.
Can students use personal laptops to access the University network?
Yes, students can connect their personal devices to the University Wi-Fi using their University credentials while following the network security guidelines.
Does the Center provide video-conferencing services for academic activities?
Yes, video-conferencing services are available and can be arranged in coordination with colleges and academic departments as needed.
How can I report an issue with the University’s online portal?
You can submit a support ticket through the technical support form, including screenshots or detailed descriptions of the problem to ensure faster resolution.
العربية 
English