The Health Insurance Directorate at Tafila Technical University was established in 2021 following the separation of the Health Insurance Division from the Human Resources Directorate and its integration with the University Clinic. This restructuring aimed to form a unified entity responsible for delivering comprehensive healthcare services, in line with the University’s administrative development and institutional advancement. By the end of 2025, the Directorate was renamed the “Healthcare Directorate” to better reflect the expanded scope and integrated nature of its services.

The Healthcare Directorate is considered one of the key administrative units concerned with providing healthcare services to all members of the university community, including academic and administrative staff, employees, students, and beneficiaries. The Directorate facilitates access to healthcare services both directly through the University Clinic and through contractual agreements with healthcare providers and health insurance management companies, in alignment with the University’s vision of delivering high-quality medical services.

Vision:
To advance the quality of healthcare services by employing highly qualified and well-trained personnel with extensive expertise, thereby ensuring excellence in medical service delivery and fostering a healthy university environment that prioritizes the well-being of academic staff, administrative personnel, and students.

Mission:
To provide comprehensive healthcare services to university staff and students at the highest standards by facilitating treatment through private clinics, university hospitals in Jordan, and contracted private hospitals (for staff), as well as public hospitals (for both staff and students), in support of the University’s healthcare objectives.

Core Values:
The Healthcare Directorate operates in accordance with a set of fundamental values that guide its institutional performance:

• Patient-Centered Care: Prioritizing patients’ needs and ensuring their effective fulfillment.

• Respect for Privacy: Maintaining confidentiality and respecting patients’ values and personal dignity.

• Integrity and Accountability: Upholding transparency, professional ethics, and accountability.

• Social Responsibility: Contributing actively to the well-being of the community.

• Continuous Learning: Promoting ongoing professional development and keeping pace with advancements in healthcare practices.

Objectives:
The Directorate seeks to achieve several strategic objectives, including:

• Attracting and retaining qualified personnel capable of achieving the University’s goals.

• Enhancing productivity and improving the quality of healthcare services.

• Providing an organizational environment that fosters creativity and innovation.

• Promoting health awareness and encouraging preventive practices and healthy lifestyles.

• Developing the skills and competencies of healthcare staff.

• Strengthening institutional loyalty and belonging.

• Delivering healthcare services to the local community within available resources.

• Building effective partnerships both internally within the University and externally with the local community.

Organizational Structure:
The Healthcare Directorate consists of several specialized divisions:

1. Clinic Division: Includes the Medical Services Section and the Support Services Section.

2. Health Insurance Division: Includes the Medical Network and Approvals Section, Contributions and Subscriptions & Life Insurance Section, and Claims, Audit, and Follow-up Section.

3. IT Division.

Duties and Responsibilities:
The Directorate undertakes a range of key responsibilities, including:

• Providing medical and therapeutic services, conducting necessary laboratory tests through the clinic laboratory, and delivering nursing care to staff, students, and beneficiaries.

• Auditing financial claims received from contracted entities.

• Supplying medications and medical consumables.

• Handling emergency cases, particularly within the on-campus female dormitories.

• Establishing and maintaining medical records for all staff and students.

• Participating in health insurance and medical committees within the University.

• Providing medical consultations to the University administration when needed.